Customer Portal - Self-Service Subscription Management
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Overview
Section titled “Overview”The Customer Portal is a powerful self-service interface where shoppers can easily manage their own subscriptions without needing to contact support. Everything can be done right from the portal, providing customers with full control while reducing your support workload.
Portal Interface
Section titled “Portal Interface”The customer portal provides an intuitive interface where customers can view and manage all aspects of their subscriptions:
Subscription Overview
Section titled “Subscription Overview”- View all active, paused, and cancelled subscriptions
- See next order date and frequency
- Check subscription status at a glance
- Access order history
Detailed Subscription Management
Section titled “Detailed Subscription Management”Access comprehensive subscription details including:
- Product items and quantities
- Pricing and discounts
- Delivery schedule
- Payment method
- Shipping information
Key Features
Section titled “Key Features”Inside the customer portal, customers have complete control over their subscription experience with these powerful features:
📦 Skip Upcoming Orders
Section titled “📦 Skip Upcoming Orders”Customers can easily skip their next delivery when they don’t need it, helping them avoid subscription fatigue while keeping their subscription active.
⏸️ Pause or Cancel Subscriptions
Section titled “⏸️ Pause or Cancel Subscriptions”Give customers the flexibility to pause their subscription for a specific period or cancel it entirely when needed. This reduces involuntary churn and improves customer satisfaction.
📍 Update Shipping Addresses
Section titled “📍 Update Shipping Addresses”Easily update delivery addresses for future orders, perfect for customers who move or want to send subscriptions to different locations.
