This Privacy Policy explains how ToroSachi collects, uses, shares, and retains information through our websites, forms, app-related surfaces, documentation, and Shopify subscription operations services. Privacy laws and platform rules can vary by jurisdiction and use case; this policy is intended to describe our practices, not to provide legal advice.
1. Information We Collect
We may collect the following categories of information:
- Information you provide directly: name, email, phone number, company, store URL, message content, partner application details, and other information submitted through forms or communications.
- Store and merchant information: store domain, business contact details, Shopify configuration context, app settings, subscription workflow details, and implementation notes.
- Shopify API information: only the store, subscription, product, order, customer, or configuration data needed for the app or engagement in scope, based on the permissions granted by the merchant.
- Customer information: customer names, emails, shipping or billing details, subscription preferences, order history, or portal activity only when needed to provide the app or services in scope. Payment card numbers are handled by Shopify or payment providers; ToroSachi does not store full card numbers.
- Technical information: IP address, browser, device, pages visited, timestamps, referrers, logs, error data, and analytics events.
2. How We Use Information
We use information to:
- respond to inquiries and form submissions;
- provide, configure, support, and improve app-related services;
- plan and document Shopify subscription workflows;
- troubleshoot technical issues and monitor reliability;
- communicate about services, security, billing, or policy updates;
- protect against fraud, abuse, and unauthorized access;
- comply with legal, platform, and contractual obligations.
3. Sharing and Service Providers
We do not sell personal information. We may share information with service providers and platforms that help us operate the site, app, or services, including Shopify, hosting providers, form handling providers, analytics providers, support tools, email tools, payment providers, and implementation tools. These providers process information according to their own terms and privacy commitments.
We may also disclose information if required by law, to protect rights and security, to enforce agreements, or as part of a merger, acquisition, financing, reorganization, or sale of assets.
4. Cookies and Analytics
We may use cookies, pixels, local storage, analytics tools, and similar technologies to operate the site, understand usage, improve content, and measure marketing performance. You can control cookies through your browser settings, though some features may not work as intended without them.
5. Data Retention
We retain information only as long as reasonably necessary for the purposes described in this policy, the applicable agreement, legal obligations, dispute resolution, security, backups, and legitimate business records. If an app is uninstalled or an engagement ends, we delete, anonymize, or restrict related data according to applicable platform requirements, written agreements, and legal retention needs.
6. Shopify Privacy Requests
Where ToroSachi operates a Shopify public app, we respond to applicable Shopify privacy and compliance webhooks and data requests required for customer data requests, customer data deletion, and shop data deletion. Merchants may also contact us directly using the contact details below.
7. International Transfers
Information may be processed in the United States and other countries where ToroSachi, Shopify, or service providers operate. Where required, we use appropriate contractual or operational safeguards for cross- border processing.
8. Security
We use reasonable administrative, technical, and organizational measures designed to protect information. No internet transmission, electronic storage method, or third-party platform is completely secure, and we cannot guarantee absolute security.
9. Your Choices and Rights
Depending on your location and relationship with us, you may have the right to request access, correction, deletion, portability, restriction, or objection to certain processing. You may also opt out of marketing emails by using the unsubscribe instructions in those emails. We may need to verify your request before acting on it.
10. Children's Privacy
Our site, app, and services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children under 13.
11. Changes
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date.
12. Contact
Privacy questions: legal@torosachi.com
Support: support@torosachi.com
General contact: hello@torosachi.com